911 dispatchers work long, hard hours, and this week they are being appreciated. Counties across the country have declared this to be National Public Safety Telecommunicators Week. The idea started in 1981 by the Contra Costa County Sheriff’s Office in California.

The goal is to remind dispatchers just how much they are needed and show the community how difficult their job can be.

Bay County Communications Operator, Bob Jurgonski, says you never know what you’re going to hear when you answer the line.

“We are not talking to people when things are going good in their lives; we are talking to them when everything is going bad,” said Jurgonski,

Everyday, they have to put that training to use as they deal with real-life, emergency situations, many times helping to saves lives.

“It does get pretty stressful at times, especially when there are bad weather events. Even sunny days can turn into a nightmare if there are a lot of wrecks, just depending on what’s going on at that time,” said Jurgonski.