‘We are certainly sorry for the delay’: Mediacom gives update on service restoration

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Many areas in Bay County are still without internet and cable since Hurricane Michael.

Mediacom Communications representatives apologized to customers without service on Monday, and said that some factors are out of their control.

Senior Vice President of Government and Public Relations Tom Larsen said the company’s reconstructed more than 330 miles of fiber lines since the storm.

“It’s probably the worst storm our construction crews have ever dealt with,” he said. They’re now restoring service to the last roughly five percent of customers still without it”in the hardest hit areas like Mexico Beach, Southport, Tyndall Air Force Base, some in Panama City,” he said. Larsen said some obstacles out of their control contributed to the delay. “The cleanup crews were coming through with equipment and ripping trees down. In that process, they were a lot of times clipping our lines and re- cutting the same fibers we just rebuilt.”

Service won’t be fully restored for all customers until January or the beginning of February. “We are certainly sorry for the delay but this was a storm that you know is historic,” he said. The company will soon offer customers a schedule showing when construction is happening in specific neighborhoods.

“That was difficult for us to do early on because we had so much network that was just destroyed,” Larsen said.

He said customers without service restored should not be getting billed. If you are getting billed and don’t have service, contact customer service.
 

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