BAY COUNTY, Fla. - Bay County dispatcher Brittany Anderson says there are two sides to every call.
"They get one and we get the other one, to begin with," said Anderson.
Once first responders get to the scene, Anderson's job is done, and it's onto the next call. Rarely, do they ever learn what happens next when they hang up the phone.
"Very seldom do we get to see the good outcome in anything," said Anderson. However, a trip to Target last week and a chance encounter at the mini food court area would change that.
"This lady stopped me and asked me if I work for the Sheriffs Office?," said Anderson.
With no apparent county logo on her clothing, Anderson was confused, and even more shocked when the woman persisted.
"She said, 'Are you operator 357?' And I said 'I am.' Meanwhile, I' m looking around, trying to figure out what's going on, and she says 'Thank you.' I said, 'For what?'"
The woman tells Anderson she recognized her voice as the one that was on the other line when times turned extremely dark.
"She said I was thinking about harming myself and 911 was where I went. You talked to me until the deputies got on scene. She said it really helped and I felt like you really cared. I think you're the reason why I'm here today."
Holding back tears, the two talked for close to an hour. "It was fulfilling and rewarding," said Anderson.
"I went to Target to fill my buggy, not fill my heart."
Anderson became a dispatcher almost three years ago and loves coming to work everyday.
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